FAQs

Items bought from the shop can be paid for by Visa, Mastercard, American Express or a PayPal account.

When you checkout on our site PayPal is used to process that payment. YOU DO NOT NEED A PAYPAL ACCOUNT to be able to complete your purchase.

When you click the “Pay with PayPal” button you will be taken to a login page that also has the option to “Pay with Debit or Credit Card”. When you choose that latter option you will be taken to a guest checkout page to put your payment details in.

General shop orders are typically sent out two to three times a week and usually take 3-5 business days for UK shipping.

Let us know at the time of ordering if you have a time sensitive order and we'll do our best to meet your requirements.

We appreciate that you don’t want to pay a great big postage fee for a small order such as a card so we’ve kept the postage fees as low as possible at £2 per order.

Sign up here to receive our occasional friendly email with field notes, news and updates and we’ll also include the latest “subscribers only” free postage code - an extra perk of being part of the Alfie’s Studio community.

Cancellations may be made prior to the item(s) dispatch. Should you wish to cancel after this time you will be responsible for postage costs to return the goods. Please use the contact form to let me know of your cancellation with "Cancellation of Order" in the subject line.

Please notify us upon receipt of any damaged goods, preferably with a photo of the issue. We check each and every item that is sent out for flaws, in an instance that you find your item(s) anything less than perfect please let us know and we will work with you to solve the issue. Contact details will be on the receipt enclosed with your order.

Personalised / customised / bespoke items are final sale items and non-refundable as due to their nature they cannot be re-sold.

You have a statutory right to exchange or return non-custom items up to 14 days from your receipt of the goods. Exchanges and returns are made at your own cost and should be well packaged as a refund will only be made on un-opened and re-saleable goods. Please retain proof of postage and consider postal insurance to protect against damage to the goods on the return journey.

We have one planet, let's not make a mess of it eh?

There is a little more on our environmental stance on our About page here.

Please see our Privacy and Data Handling page here for information on data we obtain and how we look after it.

Yes please. No, seriously, we’ve done our best on the matter over here.

Head on over to our Contact page here and get in touch, we’re always happy to help. Please bear in mind that Alfie’s Studio is sometimes a team of two but mostly just one person doing everything and so we might take a day or two to get back to you. Thanks for your patience.